Privacy Policy

Privacy Policy

Last Updated: June 2026

Introduction

Novus respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and protected when using our platform.

Information We Collect

Personal Information

  • Full name
  • Email address
  • Phone number
  • Date of birth (where applicable)
  • Profile information
  • Educational details

Learning Information

  • Course enrollments
  • Progress records
  • Assessment results
  • Certificates earned

Technical Information

  • IP address
  • Browser information
  • Device information
  • Usage analytics
  • Login records

How We Use Information

We use collected information to:

  • Create and manage user accounts
  • Deliver educational services
  • Track learning progress
  • Issue certificates
  • Improve platform functionality
  • Provide customer support
  • Communicate updates and announcements
  • Ensure platform security
  • Conduct research and innovation analytics

Data Protection

Novus implements appropriate security measures to protect user data against:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Destruction

While we strive for strong security, no online system can guarantee absolute protection.

Sharing of Information

We do not sell personal information.

Information may be shared with:

  • Authorized service providers
  • Payment processors
  • Government authorities where legally required
  • Educational partners involved in program delivery

Cookies and Analytics

Novus may use cookies and analytics technologies to:

  • Improve user experience
  • Understand platform performance
  • Personalize learning experiences

Users may manage cookie preferences through browser settings.

User Rights

Users may:

  • Access personal information
  • Request corrections
  • Request deletion where legally permissible
  • Withdraw consent for certain processing activities
  • Request a copy of stored personal data

Children's Privacy

Novus does not knowingly collect personal information from children below the minimum legal age without appropriate parental or guardian consent where required.

Data Retention

User information is retained only for as long as necessary to:

  • Deliver educational services
  • Maintain academic records
  • Meet legal obligations
  • Support platform operations

International Data Transfers

Where necessary, information may be processed on secure servers located outside Uganda while maintaining appropriate safeguards.

Policy Updates

This Privacy Policy may be updated periodically. Significant changes will be communicated through the platform.

Contact Us

For questions regarding this Privacy Policy, Terms and Conditions, or data protection matters, please contact:

Novus Digital Learning Ecosystem
Email: support@novus.ug
Website: www.novus.ug
Location: Kampala, Uganda

Novus Motto

"Preserving Culture, Empowering Innovation, Transforming Uganda."

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